EBC's software platforms are designed so that our clients can be as self-reliant as possible. Yet we are always available to support your needs. From software support and upgrades to training and consulting we help our clients continuously improve their business process, business intelligence and analytics environments.

Some of our clients only require support for a few hours a year, others need a great deal more. Some clients prefer to perform routine actions themselves and only use us to make major changes.

Technical support

Our dedicated support team includes product specialists, network operation engineers, client service executives and help desk operators. For emergency technical support, our help desk is available 24 hours a day, every day of the year.

Client service

From the day you start working with us, you will be assigned a client service executive who is dedicated to understanding your business and technology needs and ensuring you get the most from your solution. Our client service team is available to respond to your queries and make sure that your needs are being fully met.